Choosing a Contractor

Handy Tips for choosing your contractor

Check the License

HVAC contractors must be licensed in Massachusetts and hold a current, valid license from the Department of Public Safety. Ask to see the contractor's pocket license and another form or identification.

Professional and Trade Memberships:

• Member of Nashua Chamber of Commerce
  
• Member of U.S. Green Building Council
• Contributor to Habitat for Humanity
• HVAC Instructor for local Trade School

Check References

Ask the HVAC contractor for local references. Call to see if they were satisfied with the work. A reputable HVAC contractor will be proud to list their references. If possible, visit a job in progress to see how the contractor works. Talk to the customer about work habits, costs, and the contractor's level of cooperation. Find out if the contractor has maintained the work schedule and honored the terms of the contract.

Is the HVAC Contractor Insured?

In Massachusetts, the law requires workers compensation insurance coverage for licensed contractors. Ask the HVAC contractor if his company is insured against property damage, and personal liability in case of accidents. Ask to see a copy of the certificate of insurance (or ask for the name of your contractor's insurance carrier and agency) to verify that the contractor has insurance.

Get Competitive Bids

Do not automatically accept the contractor with the lowest price. First, make sure all bids are based on the same set of service and equipment specifications. Discuss the bids in detail with each contractor and make sure you understand the reasons for variations in price. A higher price may be your lowest overall cost if the materials used are of higher quality.

On Time

We understand your time is valuable. It can be very frustrating waiting all day for someone to show up when you're having an emergency. With Country Comfort Heating & Cooling, we schedule our appointments around your schedule, days, nights even weekends. And if we can't keep our appointment window with you, we will let you know in advance so you aren't inconvenienced.

No Surprises

If you have ever had an unexpected repair and felt it cost too much, you'll appreciate this. We will come out to your home, listen to your complaint, and then proceed to do a complete and thorough evaluation of the system. Once we're done, we will share our findings with you and give you a price on the repair before we do the work.

Safety

Before letting anyone in your home with your family you should know where they’ve been. Our strict promise to you is our technicians are not only highly skilled but also drug and background screened to ensure the safety and security of your property and loved ones. When we arrive it’s not like having a stranger in your home, it’s more like an old friend you know and trust.

Satisfaction Guaranteed

We know your home is the most important investment you have. With that in mind we will respect your home. Our technicians will be polite, courteous, and wear floor savers to protect your flooring. We’ll even clean up after ourselves when were done. All Installations of equipment and services are 100% guaranteed.

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